So with letter in hand we called JetStar and they appeared to agree that indeed the cost would be waived, however the process is that we pay now on credit card and once the Dr's letter is received and reviewed the money would be returned to the credit card. I HAVE FOUND OUT RECENTLY THAT SEVERAL OTHER FRIENDS IN AUSTRALIA HAVE HAD ALL THEIR FLIGHTS CANCELLED OR DELAYED IN WHICH THEIR HOLIDAY PLANS RUINED! Jetstar Regional Services Pte Ltd, BRN: 201229688K. I hate the current system Jetstar have to make a complaint and have sent and recieved emails from the following: Customer.Relations@JetstarAsia.com Simon.westaway@jetstar.com - Marketing/PR david.may@jetstar.com - Marketing/PR Email these guys and get the word out there. bruce.buchanan@jetstar.com - Bruce Buchananmichael.mirabito@jetstar.com - Michael Mirabitoalan.joyce@qantas.com.au - Alan Joyceeileen.burnett-kant@jetstar.com - Eileen Burnett-Kant - Executive Manager People & Communications. Arrive at the airport, after a 2 hour drive, on Saturday afternoon (I have a connecting flight on Monday to France) only to receive a message from my travel agent saying my flight was cancelled, mechanical difficulties, sure Jetstar, more like not enough people on the plane so we won't be flying .... yes when it does not rain in pours. I had my Bali flights cancelled at the end of November due to the black cloud from Mt Agung. Please have screenshots or itineraries ready for us to check online. Jetstar contact information can be found at: How to contact Jetstar - phone numbers, email addresses etc. They are required to provide first name and ID. I'm not sure if it will be diverted to an Indian call centre or not though. 03 86283400 CEO is Bruce Bucchanan. Our team is ready to help. I have managed to get David Hall involved with my issues and that was by emailing him using the email provided.. Does anyone know head office phone number that i can call???? JrtStar customer care number 9330443584 ///// 6289957210. Please try again, or check our help pages for an answer. An Abstract from a news: Jetstar have upgraded their support system by creating a toll free call centre that is 24 hours. It is second major airline in New Zealand and manages both National and interNational operations in the Country.The Company has started trans Tasman Services in December 2005 and local Services in 2009. For more information and to check the terms and conditions go to Jetstar Credit Cards. Did you try 131 538 ? Our Live Chat team is ready to help if you have a duplicate booking. 02495. That was up until 5th October 2012 when I tried to book online to travel to Christchurch from Vietnam , filled all the details in booking system then went to pay by credit card which was declined by Jetstar , everything was filled in correctly the card had sufficient funds to cover any costs, although the card was declined the fare of $1000+ was debited from my card a/c,calls to the card centre in NZ confirmed this. Jend. Sydney to Hervey Bay is Jetstar's 20 th domestic destination, according to CEO Gareth Evans. My Jetstar Refund voucher has been fraudulently used by another person through Jetstar's booking system. It would take me less time to fly to the Moon and back! Your list of email addresses was perfect, I emailed the signee of the generic email and his boss Elieen Brunett-Kant, and I had an email response from Elieen within 2-3 hours. Built by Lockheed, the aircraft arrived at Dryden in May 1963, and carried tail number 814. The only other flight they could get me onto was at 10am the next morning or 10:45pm that night, neither of which would be conducive to Saturdays schedule, so I ask that they cancel and reimburse me. Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Go Virgin next time! 317 873 4222----Office 800 969 4222----Toll Free 877 JET STAR---Dispatch 317 873 4361----Fax 10825 Andrade Drive Zionsville, IN 46077-9232 Chris Player. after 6 phone calls to the general line, i got absolutely no where apart from being told each time a longer and longer timeframe I need to wait for someone to call me. You'll need your booking reference, which you can find on your itinerary. The customer service agents we called could not provide a solution for our predicament. I think he's called Boogle or Joogle.... or something like that. Jetstar Airways Pty Ltd, ABN: 33 069 720 243. Jetstar Regional Services Pte Ltd, BRN: 201229688K. If you’re outside Australia call: +612 8232 4677. Please have any screenshots or itineraries with you ready for us to check online. Passengers can call 800-6161977 and customer service personnel will attend to his/her needs. I've been calling for the last 2 days trying to resolve my "missing" payment issue for a flight I'm meant to be taking on Tuesday morning (21/2) and each time I call I get 2 seconds of hold music and then I'm cut off! Ask Jess can find your voucher. "I've already called them but they were not able to help.". MAY JETSTAR GO BELLY UP!!!!! The quickest and easiest way to make changes to your booking is at Manage booking. Well how right you are. I ended up speaking to someone in Australia that waived the change fee. 5 years ago. Yesterday I was scheduled to fly to Melbourne to see a friend. I won't bore you with my Jetstar experience, albeit to say I had inadvertently booked my one way flight back to front, ie Melb-Bali instead of Bali-Melb. The Jetstar Airways Pty Ltd ABN is: 33 069 720 243, Head Office - (03) 8628 3400 Let us know if you'd like to make new booking or get help with a cancelled flight. Wasted a day talking to these people. Operating in the Asia-Pacific region, the company specializes in Domestic Australian and international flights to 75 destinations. To help us improve, we’re hoping you’ll take the time to answer a few brief questions regarding your call. Source(s): https://shrink.im/a0fHB. Jet Star customer care number 9330443584 ///// 6289957210. When I rang Jetstar they said the only way to get in contact with the complaints department is for them to contact YOU! As your booking has been cancelled and refunded, your contract with us has ended. Our Customer Resolutions team is ready to assist. Some fees may apply. I was offered a credit from the 'live chat' person, which I declined as we won't be able to use the credit within the time allotted. I urge people to do this for any problem with their bookings. Qantas cancels everything and reimburses me what I have paid. They rescheduled for a later departure that would see me landing in Melbourne at around 10 -10:30am, meaning dinner party plans for that night would not occur. Jetstar Regional Services Pte Ltd, BRN: 201229688K. It was not credited into the wechat account. W They try and have a chat with Manila to solve it, and all they just run circles around you, and make your life hell. I will keep you updated.. As an after thought try to get someone from your insurance co to see about black marking Jetstar as I do understand Insurance companies have a great deal of claims due to Jetstar. Jetstar have the worst customer service! Go to our Group bookings page for information and contact details. ReplyASAP please. Choose 'complaints' in the drop down menu i want to know if we have booking flight on august 19 to 27 singapore to manila his name adrain lim flight no.3k765 i want know is this is true tnx so much hope answer my question. Jetstar Asia Airways Pte Ltd, BRN: 200403570D. Got a payment problem or need to check your refund status? This morning I wake up thinking that I should check only to find that the flight had not been cancelled, but rather they had rescheduled to a flight at 8:30am this morning and my travel insurance would not cover that. Jetstar Regional Services Pte Ltd, BRN: 201229688K. You can call Jetstar Airways at phone number, write an email, fill out a contact form on their website www.jetstar.com, or write a letter to Jetstar Airways Pty Ltd, 79 Victoria Parade, Collingwood, Victoria, 3066, Australia. Cheers. Reluctant to book on Jetstar again paying via credit card , too many problems. Found this web-site by accident, but glad I did. I received the following two contacts to be added though. In total, there are 2 ways to get in touch with them. Chat with us to add baggage, seats, meals or entertainment to your booking. In my opinion this is an act of fraud and a way for Jetstar to improve their own cash flow. Christopher Anthony, MITDchrisant19@gmail.com, Submitted by Handro Jalahendre on Thu, 14/07/2011 - 12:00, Submitted by Jeanne Grout on Thu, 14/07/2011 - 13:19, Submitted by Sas Jacobs on Fri, 02/09/2011 - 17:31, Submitted by Sydney Chris McMinn on Tue, 06/09/2011 - 04:26, Submitted by Sydney Chris McMinn on Tue, 06/09/2011 - 04:28, Submitted by Rosalina Milan on Sat, 17/09/2011 - 19:14, Submitted by Toby Venables on Sun, 25/09/2011 - 09:37, Submitted by Keisha Gypsy Leon on Wed, 18/01/2012 - 18:00, Submitted by Eyal Matsliah on Fri, 20/01/2012 - 21:57, Submitted by Keisha Gypsy Leon on Wed, 25/01/2012 - 09:46, Submitted by Rachel Mines Smith on Wed, 15/02/2012 - 11:27, Submitted by Sabrina Smith on Fri, 17/02/2012 - 19:20, Submitted by Dan Tresise on Tue, 17/04/2012 - 10:30, Submitted by Jenny Cartmel on Fri, 03/08/2012 - 16:48, Submitted by Michael Crothers on Thu, 09/08/2012 - 20:13, Submitted by Melinda Cousins on Fri, 17/08/2012 - 14:37, Submitted by Jessica Mae Lazaro on Thu, 20/09/2012 - 16:59, Submitted by Jessica Mae Lazaro on Thu, 20/09/2012 - 17:04, Submitted by developer on Thu, 20/09/2012 - 18:22, Submitted by Peter Graeme An... on Tue, 09/10/2012 - 17:32, Submitted by Trevor Ambrose on Thu, 08/11/2012 - 11:42, Submitted by Arpana Sharma on Thu, 03/01/2013 - 21:35, Submitted by Miki McBridles on Thu, 10/01/2013 - 17:03, Submitted by Tracey Mitchell on Sat, 12/01/2013 - 08:08, Submitted by Bob Elwin on Wed, 23/01/2013 - 13:50, Submitted by Megan McMillan on Wed, 20/03/2013 - 07:39, Submitted by Jamie Seaton on Tue, 30/04/2013 - 10:41, Submitted by Scott Nailon on Tue, 18/02/2014 - 14:44, Submitted by Maree Burns on Thu, 06/03/2014 - 09:40, Submitted by Sandra Ruck on Sat, 19/04/2014 - 12:59, Submitted by Lorraine Mathlin on Sat, 31/05/2014 - 15:19, Submitted by Rick Malkin on Thu, 09/10/2014 - 18:52, Submitted by developer on Sun, 21/06/2015 - 17:56, Submitted by developer on Fri, 08/01/2016 - 23:42, Submitted by developer on Sat, 25/06/2016 - 18:16, Submitted by developer on Fri, 24/11/2017 - 01:26, Submitted by developer on Sat, 03/02/2018 - 00:09, Submitted by developer on Tue, 13/02/2018 - 18:30, Submitted by developer on Fri, 17/06/2011 - 11:55. • Wait 15 business days for your original fare to be repaid to you 'automatically'. Please contact me - I'm now on Booking reference: O57EJL. @Handro Jalahendre I hope you go broke! I would rather fly Tiger Airways then ever use your service again. is Then send them this crappy email asking them to take a survey regarding their non-existent customer service. Knowing first hand of how hard it can be to contact Jetstar and also seeing how many people get to this site when searching for a way to contact Jetstar, I thought it might be a good idea to have a list of contact phone numbers and email addresses people could try. To reduce spam, you must connect / login with facebook. They boarded us on the plane without even cleaning it after the previous passengers had disembarked. Tickets for two to singapore(2way). Go to our Holiday bookings page for information and contact details. Instead, and thanks to Jetstar Australia’s crazy, stuck in the mud bureaucracy, intransigence and non-existent customer service, I have lost the booking I made yesterday afternoon, and I have to pray that, 15 business days for tomorrow, I will receive a refund of the $355 airfare I paid by bank transfer. How much plane ticket roundtrip Osaka to Manila april14-june03 I have 1 baggage 25kg also include my terminal fee how much all include tax I need night day. I had left plenty of time to see the show and spend some time in Sydney and fly back next day. If you’re outside Australia call: +612 8232 4677. Trying to get the phone number for Jetstar cabin crew base in order to advertise an appt for rent. Please have any relevant baggage receipts or claim documents with you for us to check online. FIRST TIME I HAVE BOOKED WITH THEM AND THE LAST - SERVICE IS ABSOLUTELY DISGUSTING AND THEY CANNOT UNDERSTAND A THING I AM SAYING. Jetstar Contact Details. It is among the parts of Jetstar Airways and is the low cost supporting airline of Qantas airline. A place to share your Jetstar complaints. Anyone know of a phone number or email for Jetstar that actually works and that is located in Australia please. Would anyone know where to find the insurance letter on the Jetstar website? The Jet star team member was very accommodating with my Thai wife who gets very confused and angry when trying to converse in English. For information there Head Office is 473 Bourke St, Melbourne. Jetstar Airways Pty Ltd, ABN: 33 069 720 243. Jetstar Regional Services Pte Ltd, BRN: 201229688K. That aside, the service is okay for short domestic flights. True to the form from Jetstar, I received a lack lustre response and an offer of travel vouchers to the value of $100 for each of the 4 of us. issue refunds, reimbursements and change travel itineraries). I got an immediate customer representative and problem resolved. Initial Jetstar Airways complaints should be directed to their team directly. Jetstar Japan Co., Ltd. Jetstar Holidays K.K. I ask about the other out of pocket costs of taxis and kennel fees. Michael Mirabito, Manager Customer Experience replied to me. Even a useful email address would be great. When you are logged in, in the top menu, there is a link to "Add Complaint". Page Transparency See More. Sorry - you have to chat. @Romulo. Most airlines do not need to see your ticket as it is on their system. Jetstar are a health hazard to be avoided at any cost or however cheap their fares. Sudirman kav 35-36/ Level 14 South T. Jakarta ,12930 Jetstar Asia Airways Pte Ltd, BRN: 200403570D. The people overseas all told me the same policy but no compassion despite that I'd called within 5 minutes of making the error. I used jetstar because it flies direct from Singapore to Hefei. Knowing first hand of how hard it can be to contact Jetstar and also seeing how many people get to this site when searching for a way to contact Jetstar, I thought it might be a good idea to have a list of contact phone numbers and email addresses people could try. Combined with responses from other participants, it will help us coach our contact centre team and develop our products and services. EACH PHONECALL IS A DIFFERENT STORY. You can find the corporate office address and Jetstar headquarters in Melbourne, VIC 3001, Australia. Anonymous. Email: Stacey.Barrett@jetstar.com. I am sorry David, I won't be back again. Club Jetstar and Frequent Flyer Loyalty programs, Jetstar Credit Card & Travel Insurance products, Check your email address before requesting your credit voucher, Claim additional expenses as a result of your flight delay or cancellation, Bookings for more than one infant, or an infant in a seat. Jetstar you are a disgrace. My wonderful wonderful travel agent Stephanie, Flight Centre, had me booked on a Virgin flight the following morning. Jetstar Regional Services Pte Ltd, BRN: 201229688K. Please let us know what you need for your insurance claim and our team will email you a document within five days. Blocked at every point so I'm wondering if you or anyone out there can help. Hi All, keep up the good work. Flight number iytqqc 3k138, Try the links under "Conditions of Carriage" on THIS page. We were assuming all the fees would be refunded. In trying to be loyal,I have declined Silkair flight two times hoping that Jetstar will eventually fly.But each time my friends are left frustrated and disappointed and this is happening for the last several months. Please click here to participate in the survey My husband and i made it way before time to the airport and got our baggage tag printed and in line for to drop our bag.Despite being 30mins way before time we were stuck in line and by the time we reached the front of the counter we were told baggage counter was closed and have to take next flight to our destination and had to pay extra $50.We both had work to reach but bcz of the shitty service we could not make it on time and are stuck.Got next flight at 5.20pm.Almost 12 hours delyd.P.s the supervisor needs to learn how to talk to customers.She is so unprofessional.Plz jetstar train your staffs well so that when situation arises the least the staffs could do is talk nicely instead of talking rudely and turning their backs on us.Just petheic Jetstar.We travel wit jetstar everyweek but never again. Trans-Tasman. Some fees may apply. He bought tickets for his staff to attend a meeting in Singapore using his personal credit card. This goes through to a call centre in Melbourne. Chat with us for other changes like passenger details and route changes to avoid a Change Fee within one hour of booking. Jetstars response: Just to be on the safe side I did grab all the details I could including email address of the guy who said he would sort it and ring me back. I keep reading about Chris browns comment about a contact phone number or email for Jetstar but looks like it’s been deleted All our agents are currently busy or unavailable.Our contact centre is open 7 days a week from 8am – 8pm (local time).Please try again later or check our help pages. JETSTAR- NEVER AGAIN. Speak to our team who will help you book your trip. Jetstar Regional Services Pte Ltd, BRN: 201229688K. My “sin”, according to Jetstar, was placing the right booking number in the wrong information space or slot when paying for the ticket by bank transfer. So annoyed Jetstar has changed departure time from morning to evening Brisbane to Bali. 1829. Jetstar plans to resume flights to all of its 13 international destinations. Our Live Chat team is ready to help. Ready to have your mind blown? So to make a long story short, to ensure a enjoyable and peaceful flight I have enlisted the aid of valium at 50mg washed down with a double gin and tonic, and I believe that the coming jet star flight experience will not be memorable but will be most certainly a calm and tranquil and maybe even an enlightening experience for a very special Thai lady of mine. Please have any relevant supporting documents with you for us to verify online. This is not leaving me with any other option but to contact the media. Just spending some time with my brother. State and territory consumer affairs agencies. Email: lisa.christodoulou@jetstar.com Above are our top recommendations for how to contact Jetstar, including their top phone number and live chat options. Qantas and Jetstar are now planning to restart regular international passenger flights to most destinations from 31 October 2021 – a four month extension from the previous estimate of July, which had been in place since mid-2020. There was no action on this either on your side so how can you prove you have refunded? Since transaction failed, it is expected that the card holder don't have any monthly obligation. This goes through to a call centre in Melbourne. The take home message from the following rant is: Don’t fly Jetstar Australia! Jetstar Asia Airways Pte Ltd, BRN: 200403570D. I will now have to wait 15 business days to have my money refunded. 0 0. We want to make sure that our customers are happy with the service they receive from us. WGYFPF for flight from Phnom Penh to Singapore on 1 Aug 2020 is valid or not as I did not hear from you on tge flight confirmation. http://www.fairtrading.nsw.gov.au/ftw/About_us/Online_services/Lodge_a_c... https://www.qld.gov.au/law/your-rights/consumer-rights-complaints-and-sc... https://www.sa.gov.au/topics/rights-and-law/consumer-rights/disputes/mak... http://forms.commerce.wa.gov.au/consumer-protection/complaint. 1,915 likes. @ Joe Calleri, Why don't you put your own complaint on this website, rather than posting it in the comments? if im going to buy tickets ,fly to tokyo japan do i need to present visa. People. Some fees may apply. Type in 'contact us' in the search panel After a frustrating and useless call with customer care to try and sort out a missing confirmation email after prompt deduction fro my bank account (they hung up on me! Jetstar is an award-winning low-cost airline, owned by Qantas. Jetstar Contact Phone Number is : (64) 9975 9426, 0800 800 995, (613) 9645 5999 and Address is Wellington, New Zealand Jetstar is an Australian based airline having operations across the world. Jetstar Regional Services Pte Ltd, BRN: 201229688K. I will also add more contacts as I learn of them. I am trying to contact with other people who have experienced the same issue. Ask to speak with a supervisor and advise you DO NOT wish to be placed on hold nor they mute the phone.. You want to hear what is happening. I tried Chris's customer relationship'e email address with the heading THIS NEEDS TO GET TO A PERSON WHO WILL RESPOND TO MY EMAIL, and it did. Jetstar Asia Airways Pte Ltd, BRN: 200403570D. Want to make an already angry customer even angrier? For the quickest way to make a refund request, our virtual assistant Jess can help. The operator offered me a one off $100 voucher to be use in 6 months, after trying to explain that it would be cheaper to repurchase the tickets so why would anyone pay the $600 I blew my head off with a shot gun. There is a little guy that lives in your computer that has the answers to everything, He's amazing. Where is the flexibility? ?and documentation from bank statements etc was required to confirm the money had been debited from my account. David Hall was brilliant and he forwarded my complaint to the correct department who promptly brushed me off. i ma trying to book a flight back to Australia , i live in Danang , The site tells me i must visit Saigon to re confirm my booking , this cant be right ??? Reduction in contact centre hours: due to COVID-19, our English contact centre is now available 7 days a week from 8am – 8pm. Well done to the person who got the email addresses. Page created - February 3, 2018. THEN LAST WEEK I FOUND OUT I COULD SEND ONLINE. He searches the entire history of the cosmos via the space time continuum at light speed. An email to the customer care: As a result of the hospital admission we ended up missing our flights home to Sydney, while our daughter was treated. If you want to get through and speak to someone in Australia call 131538 and select option 2 for Jetstar Holidays. Just love this site! If the organisation I work for were as bad with customer relationship management we would be out of business, no question. EXTREMELY UNHAPPY WITH JETSTAR. Avoid the Manila call centre and go straight to the Australian representatives that hold the authority. Contacting Jetstar. Australian branch is known as Jetstar Airways, with sister companies including Asia Airways (based in Singapore) and Jetstar Pacific Airlines (based in Vietnam). Please stop asking if I’ve called the 13 number I’ve called them they are useless I need a contact from the inside. Most of the operations handled from this Jetstar corporate headquarter. Return flight tonight at NAIA going to KANSAI, ticket is in my smartphone not bringing a furnished copy,is this okay? Where is the common-sense? Jetstar Asia Airways Pte Ltd, BRN: 200403570D. Fare Difference may apply. Got a complaint - use the emails supplied by Chris!! True, but be aware, the workers in Manila don't get trained properly, so you can't exactly blame them. Great - keep up the good work - unreachable Jetstar hide behind their own highest wall of inaccessible silence - they obviously disregard customers.